From Cart to Doorstep - All Your Questions Answered!
What countries do you ship to?
We deliver to the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, the Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, the United Kingdom, and the United States.
How long does delivery take?
Our typical delivery time worldwide is between 6-12 business days, with the exception of Canada, where delivery take 8-15 business days. Once your order ships, you'll receive a tracking number to keep you updated.
What is your return policy and how do I make a return?
We accept returns or refunds under certain conditions to ensure customer satisfaction. If the product is lost and the delivery status on 17track shows as "not shipped," or if the product arrives damaged or broken, you can return it. In the case of damage, please contact us within 2 days of receiving the product. Additionally, if the tracking number is invalid and the delivery status cannot be verified, a return or refund will be processed.
However, please NOTE that we are unable to offer refunds or reshipments in the following situations: if the package was undeliverable due to an incorrect address or phone number provided in the order, or if the package could not be delivered because the local post office was unable to contact the recipient.
If you believe your return qualifies, please reach out to our customer service team, and they will assist you with the return process.
What payment methods do you accept?
We accept a variety of secure payment methods to ensure a smooth and convenient shopping experience. These include: Visa, MasterCard, Maestro, Shop Pay, UnionPay, American Express, Apple Pay, Google Pay, and PayPal. You can choose the payment method that best suits your preferences at checkout.
Can I track my order?
Yes, you can easily track your order using the 17track system. Once your order has shipped, you will receive a tracking number that allows you to monitor the progress of your delivery in real-time. Simply visit the 17track website, enter your tracking number, and you'll be able to see the status of your order every step of the way. This provides you with full transparency, so you can feel confident and informed about your delivery.
How can I contact customer support?
You can easily get in touch with our customer support team by visiting our Contact page. There, you will find all the details you need to reach us, including our email address and phone number. Whether you prefer to email us or speak to someone directly, we are here to assist you with any questions or concerns you may have. Our team is dedicated to providing the best support possible and will do everything we can to help.
How can I get more information about a product?
For more details about our company, please visit our "About Us" page. If you’re looking for additional product information, you can find a detailed description below each product on its respective page.
What should I do if I received a wrong or damaged item?
If you receive a wrong or damaged item, please contact us within 2 days of delivery. We will either issue a refund or send a replacement product. If the tracking number is invalid or the delivery status cannot be verified, we will also process a return or refund. Our team is here to resolve any issues quickly and ensure your satisfaction.