Refund policy

At Swalit, we are committed to providing a seamless and satisfying shopping experience. We accept returns and refunds under the following conditions to ensure customer satisfaction:

Eligibility for Returns or Refunds

✔ Lost Shipment
If the product is not delivered and the tracking status on 17track shows as "not shipped."

✔ Damaged or Defective Product
If the product arrives damaged or broken, you must contact us within 2 days of receiving the product to report the issue.

✔ Invalid Tracking Number
If the tracking number is invalid and the delivery status cannot be verified, we will process a refund or return.

Situations Where Refunds or Reshipments Cannot Be Offered

✖ Incorrect Address or Phone Number
If the package is undeliverable due to an incorrect address or phone number provided at checkout.

✖ Recipient Unreachable
If the local post office cannot deliver the package because the recipient was unavailable or uncontactable.

How to Proceed with a Return or Refund Request

If you believe your case qualifies for a return or refund, please reach out to our customer service team at support@swalit.com. Include the following information in your email to help us assist you as quickly as possible:

📌 Your order number
📌 A brief description of the issue
📌 Photos of the product (if applicable)

Our team will review your request and guide you through the return or refund process.

We appreciate your understanding and cooperation as we work to resolve any issues promptly. Your satisfaction is our priority.